5 Possible Reasons Why Your Janitorial Service Provider May Be Failing to Meet Your Expectations

If you have hired a Janitorial Service Provider (JSP) to take care of your cleaning needs, but you find that they are not delivering the quality of service you expect, there may be several reasons for this. Here are five factors that may be causing your JSP to not take your account seriously:

Lack of Clarity on Work Scope: To ensure a smooth and satisfactory outcome, it is important to clearly communicate your expectations to your JSP. Specify what you want the janitors to do while on your premises, and make sure that the work scope is transparent and easy to understand.

Inconsistent Point of Contact: To maintain a professional and efficient business relationship, it is essential to have a designated point of contact for both you and your JSP. Make sure that your JSP knows whom to contact for any questions, and that they have the necessary contact information readily available. Consistency in cleaning schedules and times is also important to avoid confusion.

Missing Scheduled Meetings: Although it is understandable that scheduling conflicts may arise, it is important not to cancel scheduled meetings too often. This can strain the relationship between you and your JSP and limit their ability to provide the level of service you require. Both parties should have access to each other for a positive service experience.

Late Payments: Delaying payments for services rendered can negatively impact your relationship with your JSP. If payments are consistently late, the JSP may be forced to deny service, as cash flow disruptions can place them in financial difficulty.

Disregard for Cleaning Scope: While you should expect your JSP to attend to additional tasks when requested, it is important to make these requests before their arrival at your premises. This enables the janitor to effectively plan their time and ensure that they have the necessary equipment for the job.


Skyline Building Care

skylinebuildingcare.com
sales@skylinebuildingcare.com
800-407-1377




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