Recent Report Provides Insights into Patients' Perceptions About Cleaning

According to a recent report by Compass One Healthcare, a healthcare support services company, and Press Ganey, a healthcare consulting company, patients' experiences in ambulatory care facilities, such as doctors' offices and outpatient surgery centers, can affect their perceptions of the setting's cleanliness.

The report was based on data gathered from over a million post-procedure patient surveys. The key findings of the report include:

  1. A statistically significant relationship exists between a patient's perception of the facility's cleanliness and signs of infection outside the facility. Patients who did not feel that the facility was clean were 2.3 times more likely to report signs of infection after leaving the ambulatory care setting.

  2. Three patient experience factors impacted patients' perceptions of cleanliness the most: the courtesy of non-clinical staff members, feeling comfortable during their experience, and the overall efficiency of their experience, such as a seamless check-in process or good pre-procedure communication.

  3. Perceptions of cleanliness differed among key patient demographics, including region, gender, race, and ethnicity. For instance, male respondents' perceptions of cleanliness were more influenced by staff "courtesy and respect," while female respondents were more impacted by their overall perceptions of the facility and how helpful the patient access team was.

Charles Hagood, President of Strategic Consulting at Press Ganey, emphasizes the importance of improving the human experience of healthcare and ensuring a clean, safe environment for all patients as ambulatory care centers see an increasing volume of patients.


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